Skytrax rated several U.S. airports poorly for staff service and facilities, with Atlanta, Dallas/Fort Worth, Denver, and Chicago O’Hare among the lowest-ranked.
Atlanta’s Hartsfield-Jackson International Airport faced criticism for staffing levels but was praised for food options.
“TSA processing is often a slow pinchpoint in the departure process, and it is important to remember that access to the B and C concourses is via the people mover train only,” Skytrax noted of the Denver airport.
Dallas/Fort Worth lacked terminal comfort, while Denver’s unique structure led to slow TSA processing.
Chicago O’Hare faced inconvenience due to terminal renovations.
“Chicago is conveniently connected to the city’s mass transport system – however, the failure to appropriately renovate the internal terminal connector transit has meant a high degree of inconvenience and delays for passengers. Terminal interiors are relatively dated and the range of seating and integrated power supply is considered poor,” Skytrax said.
“Access to LAX remains a weakness and drop-off roadways are often congested. Security and immigration standards are frequently slow and inefficient,” Skytrax wrote.
Seattle-Tacoma International Airport was the only U.S. airport in Skytrax’s top 20 global list for 2023, ranking 18th.
