Rep. Dan Crenshaw (R-TX) is considering drafting legislation to protect airline passengers after an incident involving his wife and a United agent.
In a video, Crenshaw described how the agent mistreated his wife and threatened to prevent them from flying again.
The incident escalated to a meeting with a United executive who defended the agent’s actions, prompting Crenshaw to go public.
Exactly. We need passenger bill of rights. https://t.co/walkdf7WaA
— Dan Crenshaw (@DanCrenshawTX) January 21, 2024
“Even though they said they were gonna get a different flight, that they were done, they’re not checking in, it’s over, the United agent wanted to take our dog out of the bag. She wanted to get the dog, photograph him, and report my wife so they could never fly again. It was completely unhinged,” Crenshaw stated.
“This is one of the more aggressive videos I’ve ever had to post. You really need to see it all the way to the end. You’ll see a United agent grab the dog and personal property, and you’ll hear the shocking recording of my conversation with that agent’s supervisor (the VP of Operations) here in Houston,” Crenshaw said.
“I fully expect United Airlines will attempt to retaliate against me. They’ve already sent me multiple veiled threats regarding my ability to travel in the future. Because they have a monopoly on the routes I need to DC, I don’t have much choice but to fly them. I honestly did not want to post this,” he said.
“I tried to resolve this privately. I know there are good people at United. But these two individuals need to be called out. And their terrible corporate leadership needs to answer a simple question: do you condone this behavior?
“Instead of doing anything to accept responsibility for their bad behavior or try to correct what is clearly inappropriate and problematic behavior, United, through its representative and lawyers, have threatened me personally and taken an irrationally hostile approach to this incident.”
“Many of you have shared your stories of being mistreated by an airline agent on a power trip. It’s time to start considering legislation that protects passengers. These airlines took tens of billions of dollars from taxpayers. United took $10.9 B and owes us better than this.”
“Details forthcoming. This isn’t ending anytime soon,” he concluded.
As a result of the event, Crenshaw has become a supporter of a passenger bill of rights, aiming to address mistreatment by airline staff and protect passengers.
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