Two senators have called on Tesla CEO Elon Musk to recall steering and suspension parts following a Reuters report.
The report claimed that Tesla allegedly blamed drivers for frequent failures of flawed components.
The senators expressed “extreme concern” regarding safety flaws and concealment of Tesla vehicles, and called on Musk to correct false and misleading representations made to NHTSA. (Trending: Trump Releases Must-See Christmas Message)
Tesla knew their vehicles were unsafe and mislead NHTSA. Tesla must stop blaming customers and recall their malfunctioning vehicles. https://t.co/hiEEnEzPHR
— Ed Markey (@SenMarkey) December 27, 2023
Sen. Richard Blumenthal and Sen. Ed Markey wrote, “We write with extreme concern following recent reporting about Tesla’s knowledge of safety flaws in its vehicles and concealment of the causes of these flaws from the National Highway Traffic Safety Administration.”
Sen. Markey additionally posted, “Tesla must stop blaming customers and recall their malfunctioning vehicles.”
“We are disturbed that you would blame your customers for these failures,” wrote the senators.
“It is unacceptable that Tesla would not only attempt to shift the responsibility for the substandard quality of its vehicles to the people purchasing them, but also make that same flawed argument to NHTSA,” added Blumenthal and Markey.
“Reuters published an article that leads with a wildly misleading headline and is riddled with incomplete and demonstrably incorrect information. This latest piece vaguely and nonsensically suggests there are thousands upon thousands of disgruntled Tesla customers,” wrote Tesla.
“It’s nonsensical because it’s nonfactual—the reality is Tesla’s customer retention is among the best and highest in the industry,” explained the car company.
In response, Tesla argued that the report was misleading and contained incorrect information, and stated that they have a highly advanced vehicle telemetry system to identify and fix issues.
Reuters published an article that leads with a wildly misleading headline and is riddled with incomplete and demonstrably incorrect information.
This latest piece vaguely and nonsensically suggests there are thousands upon thousands of disgruntled Tesla customers. It’s…
— Tesla (@Tesla) December 27, 2023
The electric vehicle company also said that they are the “most advanced vehicle telemetry system that can identify emerging issues, determine scope, and allow for faster vehicle and service improvements than has ever been seen in the auto industry.”
Tesla claimed that they fix, “90%+ of problems without even needing the customer present.”
“The best service is no service,” wrote Tesla.
“When service must be done, we fix 90%+ problems without even needing the customer present – either through over-the-air updates or with mobile service at a customer’s house or workplace,” concluded the EV giant.